Customer Support • Always Here For Your Pets
Get in Touch With Us
Have a question about an order, sizing for your pet, or our delivery process? We are here to help ensure you and your furry companions get the best experience possible.
Email Us
support@prettypet.com
Average response: under 12 hours
Call or WhatsApp
+1 (800) 555-7387
Sun – Thu: 9:00 AM – 6:00 PM EST
Headquarters
Ayxal LLC, Delaware, USA
Global Pet Supplies Distribution
Working Hours
Sunday – Thursday
9:00 AM – 6:00 PM EST (Friday Closed)
Send Us a Message
Fill out the form below and our pet care specialists will reach out to you.
Frequently Asked Questions
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email with a tracking number and link. You can also view real-time shipping updates in your Account Dashboard under 'Order History'.
What is PrettyPet's return and refund policy?
We offer a 14-day hassle-free return policy on unused, unopened pet accessories and toys. If your item arrived damaged or incorrect, contact us with a photo for an immediate replacement or full refund.
How long does standard delivery take?
Orders are processed within 24–48 hours. Standard domestic delivery typically takes 3–5 business days, while express options arrive in 1–2 business days.
Can I make changes to my order after placing it?
If your order has not been dispatched yet, our support team can help update your shipping address or items. Please contact us via email or phone as soon as possible.
Are the pet food and toys safe and certified?
Yes! Every single product at PrettyPet is screened for non-toxic materials, pet-safe dyes, and durability so your furry companions stay happy and healthy.